These Terms and Conditions of Business (Terms and Conditions) apply to the supply of services by THE PRP LOUNGE Limited, trading as THE PRP LOUNGE. In the event of any inconsistency between these Terms and Conditions and the contents of other literature provided by THE PRP LOUNGE to the Patient (you), these Terms and Conditions shall prevail.

1. THE PRP LOUNGE’s OBLIGATIONS  

In providing treatment to you, THE PRP LOUNGE shall:
• Ensure that an appropriately trained and qualified practitioner carries out the treatment;
• Satisfy itself that the practitioner holds the necessary qualifications and registrations required for them to practice;
• Provide/arrange suitable facilities for the provision of treatment;
• Provide you with such information as you may reasonably require to understand the nature of the treatment being offered and decide whether or not to undergo treatment. As part of this process, we will assess whether a treatment is suitable for you and likely to be successful.
• Endeavour to ensure that your appointment for treatment or consultation occurs on time. Should this not be the case, or should there be a need to postpone treatment, THE PRP LOUNGE will make every effort to contact you in advance.
• Advise you, before any treatment appointment, of any preparation required on your part before that treatment takes place.

2. YOUR OBLIGATIONS

• You shall advise THE PRP LOUNGE of all relevant medical details prior to each treatment. THE PRP LOUNGE will not be held liable for any damage that occurs due to your failure to disclose such information.
  • You shall comply with all instructions and recommendations given to you regarding the preparation and care of the treated areas both before and after treatment takes place.
  • THE PRP LOUNGE will not take responsibility for the loss or damage of personal goods.
  
  

3. APPOINTMENTS AND CANCELLATIONS

• If you are unable to attend an appointment, please get in touch with us immediately either via a call or WhatsApp on 07468219637, giving at least 48 hours’ notice prior to your appointment time.
  • Failure to give 48 hours’ notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid.
  • Please note any changes in medical history upon treatment once practitioner has assessed via consent form, then we may be unable to carry out your treatment. The practitioner will arrange either a suitable day to reschedule appointment that the practitioner deems suitable for you to be treated or offer a refund if paid in advance. If you are aware yourself of any drastic medical changes or if you do not meet the requirements from the Pre-treatment advice form, then please get in touch with the clinic at least 48 hours in advance for advice, cancellation or rescheduling.
  • Please arrive at your appointment at least 10 minutes in advance so that you may complete any necessary paperwork.
• Late arrival time may result in reduced treatment time or the loss of an appointment depending on time of arrival.

4. DEPOSITS AND PAYMENTS

• To secure an appointment for treatment, a (Non-refundable) deposit is required.
  • THE PRP LOUNGE do not use deposits for payment towards any other treatments once deposit is taken for a chosen single or treatment package
  • You must use all single treatments purchased within 12 months of the date of purchase. The date of purchase is the date of the initial deposit.
  • If you are advised not to continue with your course of treatments for any medical reason, please obtain a letter headed medical report from your doctor. You must understand that THE PRP LOUNGE cannot be held responsible for any unknown side effects that may occur due to having any treatments. Including in Covid vaccinated clients.

5. PAYMENTS FOR COURSES OF TREATMENTS

• All treatments purchased as a course (involving several treatment dates) must be paid for in full when booking the first treatment of that course, unless treatment is agreed on finance with practitioner.
  • All courses of treatments must be used within 12 months of the initial purchase. The date of purchase is the date of the initial deposit. Where there is a stated clinical need to deliver a package over a longer period than 12 months, the package must be delivered within 24 months.
  • Payments for courses are only refundable for medical reasons. Any refund will be calculated by deducting the value (at the time of purchase) of the number of treatments used multiplied by the price for a single treatment from the amount paid. Non-attended appointments not cancelled within terms will count as a treatment used. The refunded amount will be valued at the price of the treatment on the refund issue date.

6. OUR LIABILITY

• Nothing in these terms and conditions will exclude or limit THE PRP LOUNGE Limited liability for injury resulting from THE PRP LOUNGE’s negligence.
  • THE PRP LOUNGE limited will not be liable for any damage from your failure to disclose all relevant medical details or not following aftercare instruction provided.
  • THE PRP LOUNGE limited will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit) or any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to you.

7. COMPLAINTS

THE PRP LOUNGE Limited aims to provide the best possible service and care to you when delivering a consultation or treatment. In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.

8. CONFIDENTIALITY AND DATA PROTECTION

• THE PRP LOUNGE Limited processes data relating to Clients in connection with the procedure provided to those Clients in accordance with these Terms and Conditions.
  • The Client acknowledges that THE PRP LOUNGE Limited is obtaining this consent for itself to comply with the provisions of the Data Protection Act 2018. Other than these disclosures or as required by a court of competent jurisdiction, THE PRP LOUNGE Limited will not disclose Clients sensitive personal data to third parties.

9. NO VARIATION

There can be no variation or exceptions to these Terms and Conditions unless agreed in writing and countersigned by the Director of THE PRP LOUNGE Limited.

10. LEGAL JURISDICTION  

These Terms and Conditions and the services provided by THE PRP LOUNGE Limited and representatives shall be governed by the laws of England, Scotland and Wales, whose courts shall have exclusive jurisdiction.

11. PHOTOGRAPHY

• The client acknowledges that THE PRP LOUNGE Limited will take before and after photographs of the area to be treated for insurance purposes.
  • The photos shall be saved and recorded on our electronic system and the client details to evidence the effectiveness of the treatment administered.                                               • The photos taken are the property of THE PRP LOUNGE limited, these can be shared to the client if the picture is of themselves, and if consented by the client within the consent form which is signed, the client acknowledges that these images may be used for social media and website purposes.

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*Please note there is no guarantee results will become apparent after the set amount of treatments prescribed per client. Individual results may vary based upon patient response, hair loss severity, area treated, skin concern, colour, age and prolonged exposure.